Refund policy

At Swasolé, we take great pride in the quality and craftsmanship of our jewellery. Customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or exchange under the following terms:

✅ Eligibility for Return/Exchange:

Return or exchange requests must be made within 7 calendar days of receiving the order.

The product must be:

Unused and unworn

In original condition with all tags, protective coverings, and packaging intact

Accompanied by the original invoice or proof of purchase

 

🚫 Non-Returnable Items:

Due to hygiene and safety reasons, the following items are non-returnable and non-exchangeable:

Earrings and any other pierced jewellery

Items purchased on sale, offer, or clearance

🔁 Exchanges:

We offer free size exchanges and replacements in case of:

Incorrect size received

Manufacturing defect

Wrong product shipped

📸 Before Dispatch: For transparency, we take a photograph of the product during packing, and include a printed copy of it in the shipment for your reference.

💰 Refunds:

Refunds will be issued only if the return is approved after product inspection.

Refunds (if applicable) will be processed back to your original method of payment within 7 working days.

Shipping and COD charges (if any) are non-refundable.

❌ Returns Will Not Be Accepted If:

Product shows signs of use, wear, damage, or tampering

Product is returned without proper packaging or tags

Product is damaged due to mishandling, water, perfume, or chemical exposure

📩 To initiate a return or exchange, email us at swasole.shop@gmail.com & swasole.shop@hotmail.com with:

Your order number

Reason for return/exchange

Clear photos of the product